This letter was written to answer the most asked questions, clear up misconceptions, and state what I believe is the direction Mr. C's must pursue for it to be an opportunity for many generations to follow.
I believe Mr. C's is the best car wash in the industry only because I have a great work force and yet I know Mr. C's is far from perfect and I must keep learning. Now the why we do things:
Register Receipts - Collecting register receipts on every customer is our way of making sure the cashier stays honest and the customer gets all the services they paid for.
Rubber Mats - Due to overwhelming request to have the rubber mats washed we had to start charging. Washing of mats was never listed as part of our full service wash but for the few requests we were happy to accommodate. With the light color and luxurious interiors of today, rubber mats have become very popular. Many requests were to wash all 4 mats even though only one was dirty. Now remember most patrons have 4 more cloth mats underneath the rubber mats that must be vacuumed so we are truly cleaning 8 mats instead of 4. These extra mats increase the wait time for other customers. Our solution was to purchase 4 sets of mat machines. These machines clean and dry rubber mats better and the service costs 50 cents a rubber mat.
Cloth Mats - As mentioned we bought 4 sets of mat washers that clean and dry mats better than I have ever seen. These machines clean and dry much faster at a price of $2 per mat and $5 per long mat.
Tips - Are not expected but they are appreciated. Any tip given to any employee goes in a kitty and is put in their payroll check every week.
Exterior - This wash costs more than the Express wash because it takes time and labor for the patron to get out of the vehicle, have the employee drive vehicle on and off conveyor, and wipe the door jambs.
Pick Up Trucks - All dirt and debris must be cleared from the bed prior to being washed to eliminate the possibility of items flying out of the bed and damaging the vehicle behind it and dirt, nails, or other debris scratching another vehicle. If you have dirt or rocks in the bed, please pull off to the side and we will give you a broom and trash can to clean it out and then get you back in line.
Cup holders and consoles - If these are caked with goo it's not part of our regular service. Cleaning these are time consuming and will kill production making it impossible to achieve the 7-10 minute on the road again goal. We do offer Express Detaling for dash, door panels, and console or complete Interior Detail to satisfy your needs. In addition, we offer other detail services for carpet, seats, and exterior wax.
Charity adds - We no longer buy charity advertising but we are very happy to donate cases of water for charity events and car wash coupons for raffles or auctions. The donation request form can be accessed from our home page, or you can pick one up at any location.
Mirrors - We are supposed to blow out every exterior mirror but sometimes once you get on the highway still more water or soap drips out. We are looking for a better answer.
Doorjambs - We are supposed to wipe the doorjambs. They should be clean but as you drive more water will drip out of the door onto the jamb.
Rims - Wiping the rims on every vehicle is too labor intensive and time consuming, it would kill production and raise the price. Hand wiping of rims is part of our Works Package. Sometimes rims are so poorly maintained that a wiping wouldn't help. We also offer rim polishing. Check with a manager for more details.
Windows - Lowering of the windows to clean the edge that goes into the door would have employees' fingers getting caught everyday. Besides, it would greatly hinder production. Windows with stone chips, as you know, can crack anytime. It is not the car wash that causes the crack, it is the stone chip.
Baby Seats - We should vacuum baby seats and around them as much as possible but for the safety of the baby I believe it could be hazardous for us to unbuckle and hope we reinstall properly.
Seats - Seats are now moved only for safety reasons, if either we are too short or too tall to safely move the vehicle we will then move the seats. We used to move the seats to vacuum and we received too many complaints because a lot of our patrons have trouble getting their seats back in the exact position.
Radio - The station should not be changed and I apologize if any of my employees took the liberty. Also, sometimes while wiping and dusting the dash & console area the radio station gets changed unintentionally. We will turn radios off to reduce noise so that our employees can hear and be made aware of what is going on around them.
Door panels- We should be wiping any dirt off the door panels but shoe scuffs and such are items that must be left for the detail department.
Stay in Car - At Hayes, 26 Mile and Lapeer Rd. locations, you are asked to stay in your car until you get to the wipe down area. This is done so the Express customers don't get ahead of the Full Service customers. If you feel uncomfortable staying in your car the attendant will be happy to drive it on the line for you and you can walk to wipe down.
Spare tires - We do not dress the spare tire on the back because when you brush up against it by accident you will need to go to the dry cleaners.
After Market Items - We cannot be responsible for any aftermarket items such as rims, bug shields, utility racks, etc. A car manufacturer designs its vehicles and accessories so they safely go through the envelope of a car wash. I believe the aftermarket manufacturers do very little research on making it through a car wash.
Trailer hitch covers - It is too time consuming for us to remove every trailer hitch cover, clean it, put it in the vehicle, and reinstall it - please understand.
Tar & Tree Sap - These are items that must be left to detail department. It takes mineral spirits to remove tar and rubbing alcohol to remove tree sap. This is something we can't do on the production line.
Brake Dust - When brake dust is baked on it takes the detail department to remove it. This is something we can't do on the production line.
Short on Help - On those cloudy iffy days when the sun comes out we are often caught shorthanded. It is only because Mother Nature is unpredictable. I apologize.